Here, you can click Create User:įor the user ID, I wrote “ecommerce-agent” and for the name, I wrote “Demo Agent”. To do so, click Explore then head to the Users tab. However, because there will only be one agent, we can create an “Agent” user in advance from the dashboard. Users are a fundamental concept in CometChat, which you can read more about here.īecause we will likely have many customers, for each customer who connects to our chat, we will need to dynamically create a CometChat user. We’ll have two types of users connect to our chat: Customers who open the chat widget and one support agent who will access the chat and respond to inquiries from the dashboard. I called my application “react-chat-widget” but you can call yours whatever you like. To create a CometChat app, go to the CometChat dashboard (if you don’t have a free CometChat account already now is a good time to sign up) and hit the + icon. Before you can integrate CometChat, however, you must first create a CometChat app. To power your chat application, you’ll be using CometChat. First things first, create your CometChat app I encourage you to follow along but if you’d rather to skip ahead to the code, you can find the complete code for this application on GitHub. In addition to CometChat, we will use the following technologies: If you want to follow along, you can create a free account here. With easy integrations and clear documentation, you’ll be able to add a live chat feature into your application with just a few lines of code, as you will soon see. To power our chat application, we’ll be using CometChat Pro.ĬometChat Pro is a powerful communication API that enables you to add chat features to your application. Here’s a preview of what we’ll be building: In this tutorial, I’m going to show you how to integrate a live chat feature into your React app without the worry of maintaining your own chat server and architecture. So, how do you integrate a live chat into your React application? Best of all, the quicker you can answer customer’s questions during the buying process, the more likely that person is to buy. It’s fast and efficient since one agent can help many customers at once. The platform also integrates 25 popular apps, with more on the way, allowing access right within the chat window.Live chat is a customer support method with a proven record. Once a chat is initiated, the HappyFox platform brings the history of the customer onto the dashboard in a snapshot without requiring search for the information in another window. You can add this feature to your website and respond to chats no matter where you are on native applications for Mac, Windows and mobile to give your customers immediate service, the company says. HappyFox says its chat software is designed t be simple and fast, while at the same time providing powerful live chat capabilities. Two additional tiers start at $49 and $69 with more features designed for larger companies. The pricing starts at $29 per month per staff member with unlimited tickets, smart business rules, knowledge base, rich text formatting in tickets and iOS and Android apps. HappyFox claims its software customizes to your preferences and the needs of your business with data protection that uses SSL security and supports up to 35 languages.
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